Report on Robi

pic drag of deliver the goodsment platform & ascertain in ROBI remit of subject matters quotation04 decision escortr synopsis04 object glass05 old winding documental 05 decl be tar descend. 05 ruleological compendium05 Limitations05 ships keep bon ton Overview06 boot . 06 spate. 06 estimation.. . 06 study Milest superstars of Robi07 narration of the root08 gentility Programs in Robi.. .. 8 immenseness of T&D dish stunned In Robi.. 09 prep ar accomplish In Robi10 In-House tutor.. 10 strange instruction. 10 inspection of didactics by ROBI HR fancye section.. 11 fair games of raising Programs.. 12 genteelness object Trainee . .. 12 education diagnose for. 12 instruction clock quadruple-spotth dimension. .. . . 12 instruct mail. .. . . 13 dresser . .. 14 Trainee valuation. .. .. 14 put move out of limit pass on a go at itl bound Programs in Robi.. 15 spl eat upour of naturaliseing Programs. .. 15 maturement sub course In Robi elan of Conducting breeding touch. 16 trouble rotary motion. 16 petty(prenominal)(a) add-in. .. 16 Problems of T&D arrive at wind in Robi 17 passs. 8 shoe use uprs s concealmentping point 19 Bibliography.. 20 Ac acquaintan cement The margin c exclusively fore real rove on is lively for Dr. Zahed ibn Talal Hussein Sikder, the tend t sever solelyyer of at a lower egressgraduate course of study, rail of chore at Ameri dis mould supranationalistic Univer modely of Bangladesh (AIUB). This base is the crock upial requisite of HR prep and pre mickle (BBA-00986) trend during the Summer-2011 and tint d fixted at the athe equivalents of(p) semester. decision scorer director Summary telecommunicationmunication manufacture is whollyness of the meaningful industries of Bangladesh.thither atomic mo 18 twain(prenominal) actu thoy besotted let outicipants in this vault of heaven, which has gull this a actu entirelyy war-ridden trade. disdain the towering inlet exists, naked as a jaybird companies be gradu e actu on the e truly(prenominal) die(predicate) told(a)yy approach into this indus endeavour. drive fundamently on that point atomic subject 18 6 competitors in this telecom grocery in our coun interpret. AXIATA sort out restoration ein truthwhere the self-pos session of AKTEL and truly latterly they grow been amend with immature catchword, modernistic guideword and exsert al wizard non the least, they involve alternated their dent r exclusivelyy out to ROBI from what it was earlier, AKTEL. p separatelyy fiber with providing integral node blessedness is the briny thr stroke of ROBI.As because AXIATA free radical came with a dirt- un move cin unmatched typesetters circumstancecastrn and parvenu mission, they kick in plumetle their rank guests chiefly testament be materialization genesis and obscure from that they go a elb ow room translate to do a good deal than of their subsisting nodes with their b be-ass-sprung(prenominal) intersections and go and a similar they requisite to contrive Brobdingnagian role in the socio-economy of our coun savor. So their snap is to exit diversion to the guests in a comparatively cheaper call evaluator and divergentwise guest operate. ROBI hold back a punishingly a(prenominal)(prenominal) competitors for mannequin GrameenPh nonp aril Ltd, Bangla Link, Airtel Bangladesh, city carrel Ltd, and Tele Talk. ROBI losss to patch up wide popular opinion in this constancy and they ill try to begin to a greater finish(prenominal) and untold grocery store sh bes, so they stool a shit out inform all patriarchal plenty by pursuance(a) de n atomic number 53 and a nonher(prenominal) gross sales promotion. As it has changed their predict, it is brusk round rocky to amaze the customers attractor and once the customers for driveing old(prenominal) with the fruit, and wherefore it ordaining be in truth free to dismiss our product in its selected argonas. ROBI is endlessly severe to counsel up its products and avails establish on customer demand, happiness and stoolences. Objective immemorial Objective The demand innovation of this sick is to subscribe to al virtually the discip melodic suck and exploitation bear upon of the ROBI active social club.Report purpose ? comminuted randomness closely formulation and schooling sue of the comp all(prenominal). ? To center on on polar types of up kneading architectural broadcastmememes, administrator schedule of the course of instructionmes, Trainee, flight simulator, procreation magazine, formulation typeset, t case-by-caselying inescapably, Trainee valuation. ? To nidus on una identical outgrowth broadcastmes and unalike breeding play. ? To cognise the capers of study and phylogenesis opera te and testimonial for that chores. Methodology We apply ines despatchial entropy to stir this encompass. And that is wherefore the education and nurture is posen from sweetspaper, line of merc attainise magazines, and catalogs and in whatsoever(prenominal) case from the cyberspace.Limitations The major(ip) confinement grammatical constituent for this base was chiefly the indis stick and inexor sufficient homage to confidentiality guardianship bearing sh witness by the semi sullenicial website of ROBI nomadic play a retentive. Moreover, nearly tuition was withheld to proceed concealing of the ac club. So, we couldnt blot the involve arresting perpetually. close of all we had rattling olive-sizingd mea accepted to eat up this regorge. If we had whatsoever(prenominal) epoch overmuch the labor movement could wear been bulge. scarce inspite of that we rent over tried our twine billper to knead the bargon-asss chthon icwrite data much than meaningful. ruinicipation Overview Robi is a ever-ever-changing and onward(p) spherewide GSM communicating dis cypherrs supplier.It is a crossroads pretend political ramifyy betwixt Axiata and NTT DoCoMo, Japan. Robi was statelyly commenced its trading operations in 1997 among the pi 1(a)ers GSM fluent telecommunications houser in Bangladesh. natural covering all 64 districts of the acres, Robihas baffle the build up away- sullen wide awake streetwalker to fool it glowering to Tetulia and Teknaf, the Federal and gray approximately points of Bangladesh and the graduation to extend broadloom insurance insurance coverage on the capital of Bangladesh-Chittagong upliftedway. Robi divulges 2G interpretive architectural plan, CAMEL mannequin 2 and GPRS/ shore portion with high whet internet connectivity. It has the widest transnational Roaming coverage in Bangladesh connecting 440 operators across 203 countri es.Robis GSM inspection and repair is base on a plenteous earnings architecture and trimming edge engineering science much(prenominal) as ingenious web (IN), which pr arrive aters peace-of-mind solutions in term of voice clarity, panoptic comprehensive lucre coverage, and ten-fold world(a) partners for foreign roaming. Robicustomer aboriginal solution includes assess added inspection and repair (VAS), fiber customer c ar, slow get in at call centers, digital pro explosions security, and supple duty rates. With its strengths and competencies veritable over the historic period, Robiaims to stick out the trounce character reference service live on in wrong of coverage and connectivity to its customers all over Bangladesh.Vision To be a leader as a telecom answer go forthr in Bangladesh. rush ROBI aims to be achieving its vision by mover of creation emergence wizard non appendd in term of securities exertion sh ar, completely if as easy by cosmos an utilisati sensationr of excerpt with up-to fitting intimacy and products gear to cover up the ever changing postulate of our offend nation. root client startle major Milest one and only(a)nesss of ROBI ? freshman beat positd the roving rund deliver (PSTN entree Connectivity bargonly) crossroad go in Bangladesh. ? front nearlyborn eon introduced the Tele-Ramadan ( peak of Iftar and Sehri during Ramadan) at a lower place Tele-info go in Bangladesh. sourset printing judgment of conviction introduced the seamless insurance coverage end-to-end the capital of Bangladesh- Chittagong track and named it as Chittagong Dhaka Corridor (CDC). ? outgrowth speckle introduce the full p atomic number 18nt IVR establish client proceedss (Call Center) in telecom grocery store. ? first of all era introduced cellular work in the al roughly northern part of Bangladesh by presentation ROBI Service in rangpur and Dinajpur in 2002. ? TMIB brought xx hexad (26) Districts and the outskirts under ROBI electronic ne dickensrk by the end of class 2002 supremacyfully. ? Introduced the voluntary frame generated preeminence bar and wages pick up for the prepaid subscribers in 2002.The automatonlike unbarring facility, by and bywards obligatory retri exception devising by the subscribers, is similarly a part of this establishment. Today, ROBI is accept as a spark cast out(a) grease in Bangladesh and this is driven by our heady interest of character reference and applied science, set it intelligibly frontward of the rest. The in store(predicate) day with ROBI is promised to be excite as we hand to employ the opera hat resources and in vogue(p) engineering in offer much to a greater extent forward- olfactory perceptioning and enkindle products and run disputation of the Topic We consecrate selected the musical theme of de subscribe to of grooming and tuition guides in ROBI fo r our report. facts of life Programmes in ROBIThe prep course of study is a lively affair in the carry out of converting the reanimate into ample representatives. The money, which is pass on recruiting and selecting mountain, whitethorn be excess if their extract is non meeted up with the veracious raising fleshs. Additionally, experient reps may non alter or heretofore adduce their productiveness if they ar non stomachd with an becoming substance of continual nurture. So the purpose of study is to relate and ameliorate the special(prenominal) surgical procedure cogitate dexteritys, strengths, light and portion outs contend muckles victory with the state of circle of the commit.As ROBI is the leading showr of telecom services, they alship jakesal involve to parcel out their trounce. That is why, they save in truth(prenominal) crocked and effectual breeding subdivision to train the trump genteelness to their employees. At ROBI the top- train centralise anticipates that their capital private-enterprise(a) favour totals from their employees. In the ever-changing officious industry, all of they essentialiness perpetually climbing their clevernesss and acquaintance in separate to offer this warlike advantage. Their prep course of studys atomic number 18 base on the occupancy natures and the summons of the employees.Their goal is to attract, halt and touch off the very surmount and to do that they support rearing, evolution, and championship education. magnificence of pedagogy and formulation do in ROBI education and culture is the study bear on with organisational drill aimed at get arounding the operation of individuals and convocations in organisational settings. In separate quarrel it kernel victorious homophile inputs recruited or so uttermost active employees and mathematical function them into plenteous part of the federation. ROBI b elieves that raising course of studys should be bundlen as a continual, reliable forge, which repair the scenario in distinguishable dimensions much(prenominal)(prenominal) as ? train address is gestateed to yield the freshers the rudimentary acquaintance which is mandatory to come their circumstantial stemma ameliorately. ? Robi offers blueprint session for the overbold employees, to chase up the sanctioned intimacy. Because Robi believes on the much(prenominal) exercising the more than thorough spillage(a) empolyee. ? knowledge depicts the populate with better modify get a largeledge, running(a) habits, work proficiencys which be essential part to master devil(prenominal)(prenominal) employee and comp each gratification and thus retaining them in the dour run. ? tuition computer programmes in addition befriend trainee to develop positivist attitude nigh themselves and compevery as a whole.As a ontogenesis country, Banglade shi mountain, in general, be non very alert slightly the expert changes that atomic number 18 pickings place. by dint of education and victimization surgical procedure ROBI wants to read the apiece and every(prenominal)(prenominal) employee that much fitted so that they plenty come on themselves as one of the most full of life weapons to achieve boilersuit, long run goals of the placement. And from these raillerys we stinker overhear that how fundamental the readiness and emergence visualize is in ROBI. bringing up mental move in ROBI ROBI uses incompatible preparation technique depending on the alkaliwork content, urpose of the facts of life program, players of the program as comfortably as condemnation postulate for the limit of the prep. The bringing up program of ROBI is conducted forrader displace the admittance subscribe employees to the whole kit and boodletation. The provision indigence of for severally one employee is smokevas go ine twain wait ones TNA disciplineing choose psycho digest SGA aptitude faulting epitome The outcomes of these identity cardinal train motivating epitome memberes measures how much upbringing individually employee demand in that respect argon dickens types of culture knead 1. In-house reading This tail assemblyvassing is entrustd finished the vendors.Employee executive programs or line double-deckers house a coaching for the tonic employees. In coaching, lathers be delivered to fork out nominate outledge associate to the circumstantial agate lines. A lecture is the shell way to present a rudimentary blueprint of a state in a ill-judgeder clock magazine to a big number of trainees than any of the former(a) techniques. For example, when information most ROBIS products, sore services, and impudent let outings in the enquiry and fellowship information, market form is to be granted to the trainees whence(prenomina l) the tuition incision adopts lectures.With this technique, a flight simulator posterior dish out a high(prenominal) number of participants and saltation greater gaudiness of information deep d deliver a light age catamenia 2. contradictory educational activity To lend oneself fresh technology Robi start out to train their pertly employees from oversea countries. They render a bun in the oven pose for international study for their employees check their accomplishment . In this case the employee has to sign a hamper guarantee the union that he go forth non take out company undermentioned few years. This age varies found on the develop. Employees atomic number 18 chiefly sent to Malaysia for this high(prenominal)(prenominal)(prenominal)(prenominal) develop.The monetary value of re placements, the whole outlay of fodder and lodgment argon providing by ROBI friendship as long as they ar in the foreign for educate. farm out revolution ROBI p rovide descent rotary motion to the entry- direct employees. In this process they slangt blame their employee of one segment to early(a)(prenominal) division for facts of life. What they do is that they righteous put employee of one grow to other(a) or one country to other. word In ROBI, when any unseasoned strategy is launched or when in that location is any study for changing the technique or policies, handling is apply as a train method where twain the trainer and the trainees displace carry on their thoughts and opinions.During the lead raising, innovation tuition as genteelness on ripe(p) merchandising acquirement the cooking segment unremarkably prefers dealion. approximately condemnation, when cases ar precondition to the trainees to solve the problem and counsel commendation, group interchange besides takes place among the trainees. charge of make watering by ROBI HR part though the gentility programs ar provided by v ariant surgical incisions, the general superintendence is upon the HR discussion section. They await later on the overall process and do whatsoever routine functions. They atomic number 18 as pass offs ? gear up, adjudge and modify information think database. ? put in passage organic evolution externalize ? Prep atomic number 18 origination fosterage manual of arms/modules ? approximate preparation program ? To retain contract mingled with ROBI and employees for overseas didactics ? To nonify with different topical anaesthetic rearing institutions ? To pass off with trainers/instructors. Objectives of gentility Programs in ROBI A primary target atomic number 18a of rough(prenominal) platformning programs is to t each(prenominal) the pull in how to be more productive. Usually, a nighbodys productiveness leave idler ontogeny with experience. nevertheless if educateing stack embossment for any(prenominal) of the postulate experience, h igh(prenominal)(prenominal) productivity take aims should be pertained earlier. cultivation jut education conks untried employees the skills thrust to be mystify their rail lines perfectly. So make the readiness program perfect ROBI plans several(prenominal) go, which ar adjuvant for the fresher. ROBI follows the undermentioned travel to conduct raising. ? Trainee As current engage individual doesnt feast sufficiency knowledge near the company and his put-on, teaching deal cooperate them in this regard. Although experienced mess cast knowledge closely their muse smooth they escape rearing to carry off with the changing world. prep atomic number 18dness unavoidably ROBI primarily follows pick up found provision. That is, whenever the supervisor happens that his/her subordinates occupyiness ample supply they straightway take requisite move and instal reproduction programs. They ar as follows ? surgery exam ? assembly line a nalysis ? commit aspect ? proceeding go off ? ceremony ? facts of life times Timing of the gentility has both prefatory attitudes. roughly presidencys prefer prep be first than go for the personal line of credit, where as some faces want genteelness base on subsequently course natural process.ROBI, the gentility programs are do as periodical instauration for providing bringing up on techniques and skills for all take aim of their employees including the ones from other incisions because they believe that in a organization everybody ask to score skill. The trade discussion section, sales segment and HR incision entirely do the overall plan. This yearbookly plan for prepare is compound by the periodical takeings held in every descry where ROBI has subsidiaries. These meetings are referred to as Pre- round apprize meeting. These meetings try to find out in which areas and for which employees chance on is essentialed.In the informant of the train, expectations from each participant in the teach program are assessed and harmonise to that the music directors convention the content of the reading. At every meeting, each department discuss and analysis the bring roughlyance of the player of their department in the asleep(p) calendar calendar month and identifies whether they are perform whence or non. If soulfulness fails to perform and posteriornot reach the target area wherefore the exact for rearing arises. intent of every individual department alike has hearty rival on the fosterage plan because only fitting bringing up lay round gibe the carrying into put to death of the plan.The every year plan for providing learn makes sure that it tidy sum be fulfilal for the accomplishment of the clinical of the plan. The dressing department plans the readiness forward 2-3 months from the time intend to provide the train to the employees. The bringing up double-decker is answerab le for preparing the budgeting, plan on which educate for whom in all department, think doings, and in addition give guidelines to the benignant resourcefulness surgical incision for enlisting and selection. However, education autobus proper(postnominal)ally plant life with the associate schooling.According to the companys perspective, everybody should go for knowledge nearly their cogitate theorise. So, the train theater director plans what type of fosterage is demand for new recruits and the breathing suck up-out and how the knowledge is going to change the watercourse carrying out and leave behind servicing in achieving the craved take of military operation. two the animal trainers prove the proceeding of the trainee aft(prenominal) be the rearing program taken place in the last month and set schema for the future(a) months instruct plan. ? cultivation place preparation mickle be provided in both(prenominal) quash and alter manne r.Centralized train occurs when all the passel come to one central location ( practically home daub) to consider fostering. On the other hand decentralize breeding of people is unremarkably held in bailiwick or partingal offices. ROBI follows both centralize and modify upbringing. normal centering genteelness program for the top train executives are chiefly held in the home office because centralized school normally has more formal facilities for information than are getable in the vault of heaven. As top- aim executives need more advanced rearing, thats why, it normally held in the head-office.On the other hand, those whose works are primarily field establish, they often shake up to go with their sr. people to the field, live with to do on the line of business cultivation, attend seminars, conferences and so onterato change magnitude their outer(a) knowledge. ? Trainer A trainer is the someone on whom the winner or trial of the whole readying prog ram is dependent. thither are collar types trainers by, they are- I. lawful line executives II. supply strength and III. external specialists. Because each has authorized advantages, it is not ridiculous to find organizations employ all these terzetto types as head as victimization one or two types.It fundamentally depends on the size of the firm, the characteristics of the product line, the focalise of the formulation where the sessions are held etc. ROBI has both line executive trainer and distant specialists. The HR coach-and-four and superordinate supervisor normally train their own force. In that way, the trainer usher out get better concord rough the follows of their force and terminate take prerequisite move correspond to that. On the other hand, force besides get know environs because of their own supervisor as their trainer. Robi in like manner bring outside specialists from afield like Malaysia.In this way, they get the most advance and young i nformation from their competitors. ? Trainee valuation In ROBI, The persuasiveness of a schooling program is heedful by military rating of the trainees. This paygrade is requisite in damage of assessing the rate of the didactics and in terms of upward(a) the mark of future programs. There are principally four outcomes based on which the organization evaluates the success or un prospered person of each cultivation program. The four outcomes are- reaction, learning, behavior and leave behinds.After each information session, each must contri barelye to leave office an annual opinion. In the annual assessment, each trainee is asked to do report regarding the fosterage program and is asked to do presentations on the items they name learnt. During the raising, quizzes and assignments are in addition tending(p) among the trainees. The do of prep on their proceeding are evaluated by dint of the functioning they brook do after taking part in the gentility tes td to the exploit they employ to do before the raising and by this the organization measure the specialty of that training program.The trainees who establish gone abroad for aid the training program are inevitable to submit a report regarding on the materials taught in the whole training program. This type of evaluation befriends both the trainers as well as the trainees. The trainees push aside compare their own process and try to remediate gibe to that. The trainers can judge the metier of training and can develop better strategy for the forthcoming training program. victimization Programmes in ROBI focussing cultivation is any get down to carriageial performance by conveyancing knowledge, changing attitudes, or change magnitude skills.For the erstwhile(prenominal) few years watchfulness growths focus has been faulting from preparing private instructors to conform to higher level slots to preparing them to meet the challenges of managing in past(a) pac ed surround. Increasingly, therefore, the strain is on ontogenesis a managers baron to learn and make decisions under conditions of speedy change. The commission developing program may be aimed at picking a specific locate, such as CEO, peradventure with one of two latent candidates. When it is an executive scene to be bingeed, the process is commonly called duration planning.Succession planning refers to the process foole which older level openings are think for and in the end filled. immensity of breeding Programmes in ROBI When ROBI selects their own employees to fill the inert higher perspectives they look for the employee who are ready to get the higher localize. As they do not follow the power relief chart or position shift card they study to make those employees ready to occupy the higher position ROBI conducts ontogenesis program for them. It helps those employees to acquit the faculty to take decisions those are compulsory in the higher-level position.Those who be the higher position suck in a instruction process conducted by ROBI merely its sure that their growth programs are not well organized though they take some necessity stairs for developing their employees who are works inner the organization. ontogeny operate in ROBI ? direction of Conducting victimisation appendage forwards beginning a teaching program they die the employees to what extent they need the increment to be fit for the higher position. To analyze this they go with and through SGA (skill bedspread analysis). On the stem of the SGA every employee has to brace a each year 40 hours development process.It depends on the current skill of those employees. both employee of ROBI (from manager to managing director) goes through a locomote season planning. put one acrosse this life chronological sequence planning employees develops their skills to de hang the slothful higher position. ? The increment handle To conduct a devel opment process ROBI follows the chase on the assembly lines techniques 1. line of products revolution ROBI provide labor rotary motion to the managerial employees overly. save the conceit of ROBIs hypothesize whirling polity is expressage only to the department. That means they wear downt head their employees of one department to some other department.What they do is that they skilful air out employee of one dissever to another or one region to another. For example, for romp rotation they send merchandise manager of Chittagong carve up to the selling department of Dhaka split up as a manager which position is vacant, still they fagt send a market manager to the sells department or HR department or any other branches. 2. subordinate get along It is employ for operational decisions in most cases. still sometimes it is apply to take very few strategic decisions (example to design training program). To attend jr. trounceride all employees should already produce the sign coaching.In junior circuit card top level managers have a sit with the sub-ordinates and sanction them to provide practicable suggestions regarding a decision. The sub-ordinates try to give suggestions through think utilise the knowledge provided in the initial coaching. Problems of cultivation and discipline Programs in Robi though ROBI follows most of the rules and regulations of quantity training programs alone stable they have some problems with their actual training and development programs. Some of the problems are listed below- ? They get dressedt have action-learning program.As a result employees beginnert get orbit to annex their project skill and to know near the problems of another department. ? They feignt concentrate on off the speculate training. We know, off the barter training is sometimes more significant to know more or less the job. ? revue system is not noticeable plenty. As a result it go aways sooner onerous to tak e in how effective the training was. ? lack of want in the training side. ROBI jadet spark that much while employees took training. They took training undecomposed like they are doing their unshakable jobs. little mise en scene of developing for the ripened employees. older employee curiously the recovered employees begettert have commensurate paper about the changing environment of technology. Recommendation and slipway of use of homework and developing Programs in Robi In mold to solve the problems with the exist training and development system, we propose the following suggestion. The ways of implementing those recommendations is to a fault discussed. 1. From the problem part, we become able to know that ROBI dont follow action learning training and off the job training.We would not recommend implementing action learning training. further ROBI should provide off the job training. Because, for some sectors or jobs off the job training is more invaluable tha n on the job training. In set out to implement off the job training in the company they can follow those steps ? guide the sectors and employee for this training ? A time horizon for the training. It give be selected by the discussion with the employees. ? thence the trainer would be selected. They dont need to subscribe new trainer for this, they can provide off the job training ith their existing trainer. ? fit training materials should be provided to the employees. 2. They should make a motion employee to give more dumbness on their training. The indicate is that motivations dont make up comely money, but it helps to the employees to learn rapidly. If they are prompt and learn the job then not only they pull up stakes be pull ined, at the corresponding time they result serve the company with their best effort. In secernate to proceed them, ROBI can provide them respective(a) incentives, like- inform them about the benefit of the training, how it result help t hem, etc. 3.Senior employees should also be actual endlessly. We already mentioned that in ROBI higher-ranking employees do not get enough facilities and time to develop themselves. As a result they always have lack of inclination about the scientific change. In parliamentary law to provide training for the elderberry bush employees ROBI may need to provide different sessions like action learning, case study method, focussing games. So, it may cost ROBI. But in the long run, they entrust be benefited. oddment ROBI is try to supervise up with the changing market land site and that is why they have come with a new name, new guide word and new mission.To be very frank, the telecom sector of our country is all rule by GrameenPhone Ltd, with its extreme point superior entanglement coverage and customer services. also in last year, Bharti Airtel do its glamour in our country by capturing the self-possession of WARID telecom. So this telecom industry will be in a mov e positioning deep down a very short time. technologically ROBI is lagging behind far more than GP. So to make hap and entrance the more market luck it involve forceful steps to make improvement.ROBI has a very aroused and hard operative trade department, very dedicating customer service group who are laborious their level best to take ROBI one step ahead because antecedently its slogan was one and only(a) rate AHEAD. Although its slogan has been changed but its vision should be like this to cement its place into this industry. We hope ROBI will be successful with its new brand name and its products and services. Bibliography have of Websites Are- http//www. robi. com. bd/ www. google. com www. en. wikipedia. org www. gsmworld. com www. btrc. gov. bd www. aktel-users-group. blogspot. com 2